COVID-19 business updates

At Zagame Automotive Group, the safety of our customers and staff is our top priority.

We will regularly update this page to inform you about what services are currently available under Government restrictions. Our team continues to be available should you require any assistance with vehicle servicing or new car sales during this time. Stay safe and stay connected.

Vehicle Servicing

COVID-19 business updates

All Zagame Automotive Service Centres are open to perform routine and/or scheduled servicing on all vehicles across all brands. Contact us on (03) 9270 7000 or simply complete the booking form below to arrange your service.

Service enquiry

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Vehicle Sales

Our Sales team remain available via a range of virtual and contactless options.

  • View our online showroom with a wide range of new, demonstrator and pre-owned vehicles.
  • Request a personalised video presentation on your vehicle of interest.
  • Secure your ideal vehicle in advance by making an online payment.
  • We can seamlessly facilitate a contactless delivery of your new vehicle to your nominated location.

Book a test drive

Our team can arrange a private appointment should you wish to inspect the best European vehicles from our extensive range of premium, luxury, sports and high-performance brands.

In true Zagame customer-first fashion, we will can also arrange a test drive to and from your door.

Test drives to you

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FAQs

How to purchase a vehicle online

We understand that you may have questions or concerns about vehicle purchasing during this time. We have outlined below how simple it can be.

Step 1
Simply find your desired vehicle here.

With over 250 vehicles online, browse our full range of new,
demonstrator and pre-owned vehicles at our virtual showroom.

Where can I view your stock?
Our online showroom has over 250 new, used, and demonstrator vehicles available across all our brands.

Are all Zagame dealerships open during current restrictions?
Currently, our physical Victorian Sales centres are closed. However, our Service Centres are open for all your servicing needs.

How can I purchase a car from a Zagame dealership during lockdown?
You can view our range of new, used and demonstrator stock online via our virtual showrooms. You can also buy, sell, finance, and take delivery from the comfort and safety of your own home.

For more information on a specific vehicle or to discuss alternative vehicles, please make an enquiry via the ‘Enquire Now’ button on the specific listing. A member of our Sales team will be in contact within 1 business day. Should you wish to speak with a Sales Executive, please find below our phone details for each dealership.

Should you wish to speak with a Sales Executive, please find below our phone details for each dealership.

Brand Phone number
Alfa Romeo (03) 8416 0800
Aston Martin (03) 8866 3111
Audi Centre Brighton (03) 9519 8888
Audi Centre Melbourne (03) 8327 6200
Audi Mornington (03) 5975 5455
Audi Richmond (03) 8415 8888
Ferrari Melbourne (03) 9115 8888
Lamborghini Melbourne (03) 8420 6666
McLaren Melbourne (03) 8420 8888
Pagani Australia (03) 8866 3133
Rolls-Royce Motor Cars (03) 8866 3111
Pre-owned sales (Tullamarine) (03) 9115 7777

What if I am interested in a vehicle and it is no longer available on your website?
To avoid disappointment, we suggest you place a $200 fully-refundable holding deposit on the car so the car cannot be sold to anyone else during your stage of interest.

Can I test drive a vehicle?
During current restrictions, we are unable to perform test drives, however, if you would like a virtual tour of the vehicle, our sales team would be more than happy to assist in sending you some videos.

Step 2
Purchase online or over the phone.

Our experienced Sales Executives and Finance & Insurance Managers are
available to answer your questions 7 days a week.

Our Sales teams and expert Business Managers continue to be available whilst working remotely. They can assist you with all enquiries you have, and at each step along the way.

What if I would like to discuss finance?
Our Finance & Insurance team will assist you with all areas of your finance application (if needed), insurance quotes and queries online or over the phone.

All finance documents will be witnessed via video conference to confirm your identity and documentation.

What if I have a trade-in?
We can assist with your trade-in vehicle too. Simply advise your Sales Executive, who will send you a link to Autocheck, our Customer Self Appraisal tool.

The tool will require information on your vehicle and its features. You will also be asked to submit some photos of the vehicle. Once these details are submitted, we will assess your vehicle and provide a trade-in estimate. Should you be comfortable with the estimate, we will then arrange a contactless collection and provide a final estimate upon a physical appraisal.

How will I sign all required documents for my purchase?
All documents will be sent to you securely via the secure DocuSign. We can guarantee that this is a safe platform and no confidential data will be shared to a third party.

Step 3
Home Delivery.

With our contactless delivery program,
we can deliver straight to your door.

Our fleet of Zagame Transport trucks can deliver your vehicle straight to your nominated location.

How does Home Delivery work?
Your new vehicle will be cleaned, detailed and delivered straight to your designated place of residence with a contactless handover of keys and documentation.

Your Sales Executive will then arrange a video call to assist the setup of your new vehicle and explain some of the key features available.

Will I be in contact with the delivery person?
When delivering your vehicle, we aim for minimal contact. Our delivery team are required to maintain a safe distance, sanitise contact surfaces and wear gloves and masks throughout the entire delivery process.

Will I be able to pick up my car on time or will delivery be delayed?
Should there be any changes to your delivery date, we will inform you as soon as possible.

If I live within 5km of the dealership, can I collect my vehicle?
Yes, if you live within 5km of the dealership, you will be able to click and collect your vehicle.

All safety measures will be taken to ensure a contactless handover.

Step 4
Virtual tour

Once you’ve taken delivery of your new vehicle, we will arrange a video call to
walk you through the features of your new vehicle.

Your dedicated Sales Executive or Delivery Coordinator will ensure you receive a complete handover of your new vehicle.

We will also continue to be available for follow up calls if, and when, required.

What if I am still unsure about how to operate some features in my vehicle?
Our sales team are always available for a video call to discuss step by step how all features in your vehicle work.

Accident Assistance

Our Emergency Accident Assistance is available 24/7. Contact us on 1300 000 ZAG (1300 000 924) or via autobody@zag.com.au should you require this service.

In the event of an accident or breakdown, we can receive your vehicle when towed.

Should you require Roadside Assistance, please find below the list of direct contact lines.

Roadside Assistance Contact
Alfa Romeo 1800 025 331
Aston Martin 1800 883 513
Audi 1800 818 833
Bentley 1800 158 659
Ferrari 1800 555 360
Fiat & Abarth 1800 233 853
Lamborghini 1800 001 769
Lotus 03 9601 3333
McLaren 1800 626 768
Rolls-Royce 1800 420 035
Zagame Autobody – collision & accident repairs 1300 000 ZAG

COVID & CARS FAQS

What measures are being taken to protect customers and employees?
During the current restrictions, many of our staff are working from home. When restrictions ease, we have extensive hygiene measures in place to ensure you and all present in the dealerships are safe, including sanitising stations around the dealerships, gloves and masks for your convenience, and all cars and high touch surfaces are being wiped down regularly.

Do I have to wear a mask in the dealership?
Yes, as per the current government restrictions, a face covering must be worn when visiting our dealerships.

Who should I contact if my vehicle requires urgent repairs?
If you require emergency assistance, please contact us 24/7 on 1300 000 924.

Should you require Roadside Assistance, please find below the list of direct contact lines.

Alfa Romeo 1800 025 331
Aston Martin 1800 883 513
Audi 1800 818 833
Bentley 1800 158 659
Ferrari 1800 555 360
Fiat & Abarth 1800 233 853
Lamborghini 1800 001 769
Lotus 03 9601 3333
McLaren 1800 626 768
Rolls-Royce 1800 420 035
Zagame Autobody – collision & accident repairs 1300 000 ZAG
Vehicle Servicing Vehicle sales Book a test drive FAQs - Buying a car online Accident assist Covid & Cars FAQS

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